Frequently asked questions
Short answers
Do you work outside Sofia?
Yes — in Sofia and the region we work on site, and outside Sofia remotely, with an on-site visit when needed.
What are your working hours?
We always keep our current working hours up to date in our Google Maps profile.
Do you use third-party AI APIs or cloud services?
No. We work without third-party APIs — your documents and data are processed locally, on dedicated hardware, not in someone else's cloud.
How quickly will I get a reply to my inquiry?
Usually within 24 hours on a working day.
Do you offer a free initial consultation?
Yes — a short conversation about your needs, followed by a free initial consultation, before you receive a concrete proposal.
How can I ask something directly, for example about working hours?
Use “Quick contact” on the site: your message reaches the owner instantly and directly — no intermediaries, no call centre — and the answer comes first-hand, from the person who will actually work on your task. Ask about working hours, availability or a specific problem.
Which languages do you offer services in?
Bulgarian and English.